South African Airways - Economy Class Airbus A340-300

Route

SA265 from Munich to Johannesburg April 2015.

Scheduled Duration

10 hours 30 minutes.

On time departure and arrival

Departed on time and landed just a couple minutes later than scheduled.

Booking a ticket

I was booked on a partner airline that was overbooked. They asked for volunteers to fly with other partner airlines. I was re-booked on a direct flight from Munich to Johannesburg with South African airways.

Online check-in and seat selection

Not applicable since I was re-booked. According to the SAA website (www.flysaa.com) you can check in online 24 hours before departure. 
You pay extra to sit at the emergency exits. No additional fees to select regular seats.

At the airport - Ground crew, check-in and luggage

There was queues for Business class and Economy class. There was no additional check-in counter for online check-ins

The ground crew were friendly and helpful.

Lounge Access

There are Lufthansa business and first class lounges in Terminal 2.  There are no pay-per-visit lounges.

Boarding procedure

There was a separate queue for Business class and assisted passengers.
Boarding passes were scanned by the staff

Luggage allowance

Hand luggage - 1 x 8 kg. Dimensions for carry-on baggage (length + height + width): 56 x 23 x 36 cm; 

Checked luggage - 1 x 23 kg  Max dimension (length + height + width) of 158 cm
See more on  baggage allowances and rules.

Before take-off

News papers were on offer.

Seating

This flight had 2 classes, Business and Economy. 

Standard overhead lockers.
Seat configuration 2-4-2. 

Seat pitch - 85 cm (33.5").
Seat width - 43 cm (17").

Seat map can be viewed on Seatguru or on South African Airways Airbus A340.

Reading light above seats. No manual air vent

Please take note that the airline use different type of planes for this route. On this particular day it was an Airbus A340-300.

In flight Amenities

Plastic bag with eye shades, flight socks, toothbrush and toothpaste.
Cushion and blanket.
Headphones.

Entertainment

In flight magazine.
Personal Entertainment screen with a selection of movies, TV-shows, music and games.
The selection are limited.

In-flight communications

None. Electronic devices could be used. Mobile phones had to be on flight mode.

Charging points for electronic devices

USB charging point.

Meals and refreshments

Dinner
Dinner was served shortly after take-off.
There were three options on the menu, including a vegetarian dish.
I had the Veal. It was served with mash and vegetables.

Special meals have to be ordered before check-in.
On the tray - Salad, bread roll, Dessert, crackers, cheese, butter and chocolates.
Cutlery, cup for beverages and serviette.

Breakfast
Breakfast was served shortly before landing.
There were two options on the menu, a warm dish with eggs or a continental breakfast.
I had the continental breakfast that consisted of yoghurt, cold meats, cheese and bread rolls.
Special meals have to be ordered before check-in.


Refreshments
Drinks and wine were served before the meal. 
Coffee/tea was served after meals.

Toilets

The toilets were kept clean.
Paper towels and tissues.
Basin to wash hands.

In-flight shopping

In-flight shopping was available.

Travelling with Children

Baby bassinets must be pre-booked. Meal request for children must be made at time of reservation.
Read more on  SAA- Travelling with children.

Crew

The on board crew was friendly and helpful. This is a improvement on previous experiences I had with SAA.

Disembarking

Business class disembarked first, then economy class. 
Economy class disembarked from the front of the plane.

Overall opinion

What I liked
The seats were comfortable. Each seat had a footrest and adjustable headrest.

Not so good
Limited selection of movies and TV shows.
No Wi-Fi.
The tap in the toilet was broken. 

Seats with headrest

Overhead locker

Entertainment system

Leg room

Dinner

Footrest

Seats with cushion and blanket